The standard processing time for most of our products is approximately 2 to 4 weeks. This timeframe allows us to ensure the highest quality and pay close attention to details during customization.

If you would like to receive your order faster, we offer an express service for an additional fee. Express orders are prioritized and the production process is expedited to meet your urgent deadline. For more information about express orders and associated costs, please contact us via the online chat. Our team will be happy to assist you and provide further details tailored to your individual needs.

You can track the status of your order in several ways:

1. Email Notification: After your order has been shipped, we will send you an email with all the tracking information. With this tracking number, you can monitor the shipping status of your order.
2. Contact: If you have any issues or questions about your order status, you can contact us anytime via email or online chat. Our customer service team is happy to assist you and provide updates on the current status of your order.

This way, you’ll always stay informed about the whereabouts of your order and the estimated delivery time, allowing you to relax throughout the entire shipping process.

We will ask you during the customization process if any changes are needed and will consult with you again once everything is complete! Solving problems is our top priority—whether it involves adjustments, new productions, or refunds. Your satisfaction is our highest goal!

Choose a striking, bright, and well-lit photo that captures your pet's personality. Shots from different angles also contribute to the perfect personalized pet portrait! For the best results, use a clear, high-resolution image of your pet's face or body.

No, the shipping costs are covered by us, including customs fees. You just need to wait for the goods to arrive!

We currently sell mainly in Germany, the Netherlands, and Belgium. In the future, we will expand into more markets!