At Beitongyang, we are committed to offering high-quality handcrafted products that honor the special bond between you and your pet. Please carefully read our return and refund policies before purchasing, which apply to both standard handcrafted products and custom-made handcrafted items.
Return Policy for Standard Products
We accept returns within 30 days of purchase under the following conditions:
- The item was damaged upon delivery.
- The item significantly deviates from the description.
- The item does not meet your expectations.
To initiate a return, please send an email to arboronx@beitongyang.com and provide your order number along with a photo of the item to ensure that the item was not damaged by you.
After verification by our customer service, you will receive a return address!
Returns are free, but you will need to cover the return shipping costs, which may vary depending on your location.
We process the refund within 30 days of receiving the returned goods and will refund the amount using the original payment method. After initiating the refund, you will receive a confirmation email.
Return and Refund Policy for Custom Handmade Products
Handcrafted custom-made products are tailored items created individually for each customer, making them unique. Due to their personalized nature, they cannot be returned once production has started. However, you can cancel your order before production begins by contacting us immediately at arboronx@beitongyang.com to cancel your order.
- Cancellation before production start: A fee of 50% of the material and labor costs will be charged.
- After production start: The item cannot be returned, and the purchase price cannot be refunded.
Before shipping, we will confirm the design with you to ensure it meets your expectations. After shipping, returns are only possible in case of quality defects.
If you experience any quality issues, please contact us so we can resolve the problem together.
Cancellation Policy
Full refund within 24 hours: Customers can request a full refund within 24 hours of placing their order at www.beitongyang.com.
Refund after 24 hours (before shipping): Transaction fees apply:
- 2.6% for credit card payments
- 3.6% for PayPal payers
After shipping: Orders cannot be canceled. If you wish to return an item, please accept the package and contact
arboronx@beitongyang.com,to receive a return shipping instruction. If the goods are not accepted, double the shipping costs may be deducted from your refund.
Return Procedure
If you would like to make a return, please send an email to
arboronx@beitongyang.com, To contact our customer service, please provide your proof of purchase (e.g., invoice). We will then send you a packaging and instructions for the return. Please ensure that all parts are included in the package.
Help
If you have any questions or concerns about our return or exchange policies, please email us at
arboronx@beitongyang.comContact us. We are happy to assist you!