🐑 Personalized Pet Felt Picture – Handmade Wool Felt Art

Each product is carefully handcrafted with great attention to detail. Depending on the complexity of the product and the current order volume, processing your order typically takes 2-4 weeks. We prioritize quality over speed. Our goal is simply to present you with the most beautiful products.

At Beitongyang, we are committed to offering high-quality handcrafted products that honor the special bond between you and your pet. Please carefully read our return and refund policies before purchasing, which apply to both standard handcrafted products and custom-made handcrafted items.

Return Policy for Standard Products

We accept returns within 30 days of purchase under the following conditions:

• The item was damaged upon delivery.
• The item significantly deviates from the description.
• The item does not meet your expectations.

To initiate a return, please send an email to arboronx@beitongyang.com and provide your order number along with a photo of the item to ensure that the item was not damaged by you.

After verification by our customer service, you will receive a return address!

Returns are free of charge; however, you will need to cover the return shipping costs, which may vary depending on your location.

We process the refund within 30 days of receiving the returned goods and will refund the amount using the original payment method. Once the refund has been initiated, you will receive a confirmation email.

Return and Refund Policy for Custom Handmade Products

Handcrafted custom-made products are tailored items created individually for each customer, making them unique. Due to their personalized nature, they cannot be returned once production has started. However, you can cancel your order before production begins by contacting us immediately at arboronx@beitongyang.com to cancel your order.

• Cancellation before production begins: A fee of 50% of the material and labor costs will be charged.
• After production start: The item cannot be returned and the purchase price cannot be refunded.

Before shipping, we will confirm the design with you to ensure it meets your expectations. Returns are only possible due to quality defects after shipping.

If you experience any quality issues, please contact us so we can resolve the problem together.

Cancellation Policy

Full refund within 24 hours: Customers can request a full refund within 24 hours of placing their order at www.beitongyang.com.

Refund after 24 hours (before shipping): Transaction fees apply:

• 2.6% for credit card payers
• 3.6% for PayPal payers

After shipping: Orders cannot be canceled. If you wish to return an item, please accept the package and contact

arboronx@beitongyang.com,to receive a return shipping instruction. If the goods are not accepted, double the shipping costs may be deducted from your refund.

Return Procedure

If you would like to make a return, please send an email to

arboronx@beitongyang.com, To contact our customer service, please provide your proof of purchase (e.g., invoice). We will then send you a packaging and instructions for the return. Please ensure that all parts are included in the package.

Help

If you have any questions or concerns about our return or exchange policies, please email

arboronx@beitongyang.comContact us. We are happy to assist you!

We offer free shipping on all orders, regardless of the individual price, and cover all customs fees.

Delivery Time

Standard Shipping: 5–9 business days

*The estimated delivery times are based on recent shipments and are not guaranteed. We strive for smooth shipping but cannot offer refunds in case of delays.

Production Time

Since your jewelry or figurine is custom-made and handcrafted, the delivery time from our workshop is 5–7 business days (Monday to Friday). During peak periods and holidays (October to January), production time may extend to 10–20 business days.

After your order has been shipped, you will receive a tracking number via email. If you do not receive your order or have any further questions, please contact arboronx@beitongyang.com. We will assist you as quickly as possible!

NO IFs, NO BUTs

Satisfaction Guarantee

Our top priority is that you are satisfied and happy with your purchase.

That means we stand 100% behind our product – no questions asked, no ifs or buts.

If there’s a problem, we’ll fix it. If you don’t like your Beitongyang product, we will replace it. No matter the cost.

Just contact our customer service. We’re here for you.

Satisfaction. Guaranteed.
The Beitongyang Team

💎 Unique & Handmade
Each pet portrait is crafted with care using high-quality wool. The felting technique creates a special 3D texture that brings your pet’s fur and expression to life.

✨ Product Details

• Size: 25x20 cm (7 inches)

• Technique: Flat wool felt artwork, meticulously handmade

• Frame: Elegant wooden frame, ready to stand or hang

• Design: Customized from your photo, unique for each pet

🖼️ Special Effect
The wool felt artwork combines art and emotion. It’s not just a picture, but a tangible keepsake that brings warmth and personality to your home.

🎁 Perfect Gift

• For yourself: a lasting memory of your pet

• For friends & family: a personalized, heartfelt gift

• As a tribute: a loving symbol for eternity

📦 Easy Ordering

1. Upload photo & place your order

2. Artist creates your custom design

3. Handcrafting & quality check

4. Securely packaged & delivered straight to your door